Frequently asked questions

All of our products are made from top-quality Japanese fiber. The texture and look are just like natural hair, they're heat resistant and you can wash them. They're also cruelty-free

How long your piece lasts comes down entirely to how you care for it. Treat it with the same love you give your natural hair

We recommend brushing it before and after every wear with our Doll Brush, washing it whenever you feel it needs it, conditioning it with treatments, flat ironing it on low heat, and storing it in its original packaging or hanging it up so it doesn't tangle. We don't recommend going into pools, hot tubs or the ocean with them, to avoid damage

We recommend brushing it before and after every wear with our

, washing it whenever you feel it needs it, conditioning it with treatments, flat ironing it on low heat, and storing it in its original packaging or hanging it up so it doesn't tangle. We don't recommend going into pools, hot tubs or the ocean with them, to avoid damage

All of our products can be washed. We recommend using a salt-free shampoo and conditioner, or failing that the same ones you use on your natural hair. Don't scrub, and let it air dry. Washing matters a lot for keeping your pieces in good shape and hydrated

All of our products are heat resistant. We recommend not going above 340°F. For a better finish, use a heat protectant

All of our products are designed so you can put them on yourself at home, with no professional help. Get the look you want in minutes

Of course! You can cut them to whatever length you like. We recommend using scissors made for hair

We're a 100% online store

Our extensions are super full, and the weight depends on the style 💖

5-weft set 🧚🏻‍♀️ ✨

✨Mimosa/338g

✨Cosmopolitan/330g

7-weft set 👀💖

✨32”/239g

✨26”/234g

✨22”/180g

They're super easy to put in — all of our extensions are clip-ins 🧚🏻‍♀️ ✨

5-weft set 💖

Work from your nape up to the top of your head, in this order:

✨3-clip weft at the nape

✨4-clip weft above your ears

✨5-clip weft at eyebrow level

✨2-clip weft on the right side, two fingers above the 5-clip weft

✨2-clip weft on the left side, two fingers above the 5-clip weft

Step by step with the gifs

7-weft set 💖

Work from your nape up to the top of your head, in this order:

✨2-clip weft at the nape

✨3-clip weft above your ears

✨2-clip weft (x3) at eyebrow level

✨1-clip weft on the right side, two fingers above the previous 2-clip weft

✨1-clip weft on the left side, two fingers above the previous 2-clip weft

We have 5-weft and 7-weft sets ✨

5-weft set 🧚🏻‍♀️ ✨

✨Mimosa is 20”

✨Cosmopolitan is 22”

7-weft set 👀💖

✨Straight, 32”

✨Straight, 26”

✨Straight, 22”

✨Wavy, 20”

Yes!! 💖 All of our products are heat resistant, so you can straighten them or add waves on the lowest setting ✨

Yes!! Our products are designed to give you the hair of your dreams in minutes. You just need enough hair to anchor the clip, no matter the length!! 💖

Yes!! You can cut them with no problem 🧚🏻‍♀️

Our sets are exactly the same, except that the 5-weft set 💖 gives you abundant volume while the 7-weft set 🧚🏻‍♀️ gives a natural volume and comes in different lengths

No! Because the hair is synthetic and not natural, it doesn't take dye and can't be colored 👀

Yes! It's an essential part of caring for them 💖

It depends on how you care for them 💖. Expect anywhere from 2 months to a year or more ✨

Our hair fairy godmothers will walk you through it one on one and help you land your perfect shade with no guesswork 🧚🏻‍♀️ . And if you're ever in Bogotá, come see us at the showroom 💖

Of course ✨ You have 2 calendar days from the day your order arrives to request an exchange (just follow the step-by-step for exchanges)

Our hair fairy godmothers will walk you through it one on one and help you land your perfect shade with no guesswork 🧚🏻‍♀️ . And if you're ever in Bogotá, come see us at the showroom 💖

To find your perfect shade you'll get a one-on-one consultation. Just send us a photo in natural light showing your current hair color as accurately as possible.

We carry a range of weights, starting at 200g of volume and density for a full, natural look.

If a product arrives incomplete or damaged in a way that affects its normal condition, the customer must file a claim and include a video showing the condition the product arrived in, as evidence for the company to assess. The warranty period on our ponytails is thirty (30) calendar days, counted from the day after the purchase if it was made at a physical store, or, if it was made through our online channels, from the day after the product was received. It applies only to manufacturing defects.

Yes!! We have qualified stylists ready to give you the best possible care, help you find your perfect shade and guide you through every step of your purchase

All of our products are made from top-quality Japanese fiber. The texture and look are just like natural hair, they're heat resistant and you can wash them. They're also cruelty-free.

Yes! Unlike your natural hair, heat is actually great for maintaining your ponytail. You can use heat tools on the lowest setting.

Always brush it before putting it away. Keep it in the fabric pouch that comes with it. Wash it at least once a week if you wear it daily (yes, you can use shampoo and conditioner, and even a hair mask).Flat iron it on the lowest setting to smooth away frizz.

Yes! You can wear it every day with no problem. Just remember that maintenance matters: wash it with the products you normally use and flat iron it to smooth away frizz.

How long your pieces last comes down to giving them the right care

Our wigs are made of premium fiber. They're soft, heat resistant and designed to look incredibly real.

Yes! You can use a flat iron or curling iron, but always on low heat (max. 355°F) so it lasts longer.

With wigs there are no rules, so wear whatever shade you love most. Message us on WhatsApp or Instagram for a one-on-one consultation. We want you to find your perfect wig!

It's super easy: 1️⃣ Adjust the inner straps so it sits snugly. 2️⃣ Use our security band or hold gel if you want extra support. 3️⃣ Brush and arrange the front so it looks completely natural.

It depends on the style, but on average they weigh between 200g and 400g, super light so you stay comfortable all day.

Our wigs have adjustable straps for a secure fit. But if you want maximum hold, use our security band, clips or hold gel.

🫧 Use cold water and a sulfate-free shampoo (ideally). 🚿 Don't rub, just massage gently. 🌬 Let it air dry on a stand. 🖌 Brush it with the Doll Brush, made specially to keep it from wearing out.

With the right care, a premium fiber wig lasts 6 months to a year. That part is all up to you!

Of course! You can cut it, brush it and style it however you like

You'll feel comfortable in any of our styles. The ones with bangs look very natural because they hide the seams, the lace fronts are top tier 🔝 because they mimic your hairline, and the 13x6 realistic ones can be parted in any direction, just like your own hair.

You can pay with credit cards, debit cards, Nequi and Daviplata

No, all of our products include tax

For the full details of our return policy, follow this link

For the full details of our return policy, go to the

To request a refund you first need to meet the warranty conditions. Once approved, the transaction can take up to 15

To request a refund you first need to meet the

. Once approved, the transaction can take up to 15

We ship every business day with the courier Deprisa for major and mid-size cities, and Interrapidísimo for smaller towns and municipalities. The courier's estimated delivery time is 1 to 5 business days depending on your location

For the full details of our policy, follow this link

For the full details of our policy, go to the